Number
Management
End to end MSISDN/IMSI Number Management.
Comprehensive MSISDN/IMSI Number Management
Scalable and Flexible Number Allocation
Integration with Customer Identity Management
Support for Advanced Number Portability
Account
Management
Supports hierarchical account, 360-degree customer view, enterprise and retail customers.
360-Degree Customer View (billing, contact details, service requests, etc.)
Support for Hierarchical Product & Account Structures
Enhanced Customer Relationship Management
Seamless Integration with Other Services
Order
Management
End-to-end order and activation.
Catalogue-Driven Order Management
Seamless Integration with Service and Account Management
Automated and Agile Order Fulfillment
Product
Catalogue
Streamline product management with dynamic customization, seamless order integration, and advanced analytics.
Dynamic and Comprehensive Product Catalogue
Customization and Personalization of Offerings
Seamless Integration with Order Management
Automated Configuration and Compatibility Rules
Customers Reviews
Discover the impact of AviateCX.
Real experiences from industry leaders.
As a telecom provider, AviateCX has been a game-changer for us. The comprehensive MSISDN/IMSI Number Management and seamless integration across services have significantly improved our operational efficiency. Our customer relationships have never been stronger and personalized, thanks to the 360-degree customer view. Highly recommend for any telco looking to upgrade their CRM capabilities!
Transformative CRM Experience
"AviateCX has revolutionized how we manage orders and customer interactions. The end-to-end order processing and automated fulfillment have streamlined our operations, reducing time-to-market significantly. The dynamic product catalogue with advanced analytics has enabled us to offer personalized services like never before. It's an essential tool for modern telcos."
Efficiency Redefined
"Implementing AviateCX was a strategic decision that paid off. The integration with customer identity management and the ability to handle complex account structures effortlessly have enhanced our customer engagement and satisfaction levels. The trouble ticket resolution system is top-notch, making customer support smoother and more effective."
Next-Level Customer Engagement
Frequently Asked Questions
AviateCX FAQs:
Tailored Insights for Telecom Decision-Makers
How will AviateCX improve our customer service and satisfaction rates?
AviateCX enhances customer service by providing a 360-degree view of each customer, enabling personalized interactions and faster resolution of service requests and trouble tickets. This leads to improved customer satisfaction and loyalty.
Can AviateCX help in reducing operational costs for our telecom operations?
Yes, AviateCX is designed to streamline operations, from number management to order fulfillment. Its automated and agile systems reduce manual efforts and data duplication, leading to significant cost savings in operational expenses.
Is AviateCX capable of handling the high volume of customer data in our telecom business?
Absolutely. AviateCX is equipped to manage large-scale customer data, offering scalable solutions for number allocation and account management, ensuring efficient handling of your growing customer base.
How does AviateCX support the quick rollout of new products and services?
With its dynamic product catalogue and catalogue-driven order management, AviateCX enables quick and efficient rollout of new offerings. Its advanced analytics also aid in identifying market trends and customer preferences.
