AviateCX: Order Management

• End-to-End Order Processing
• Catalogue-Driven Order Management
• Seamless Integration with Service and Account Management
• Automated and Agile Order Fulfillment

In the fast-paced world of telecommunications, staying ahead of the curve is not merely an advantage; it’s a necessity. AviateCX is at the forefront of this revolution, offering a Robust, highly configurable, and scalable Order Management System (OMS) tailor-made for telecom operators. This comprehensive platform is not just a tool; it’s a game-changer in managing the end-to-end process of customer orders for telecom services and products. Let’s explore how AviateCX’s OMS is transforming the telecom landscape.

• Order Placement Made Easy: AviateCX’s order management system simplifies the submission of various telecom services, from mobile plans to internet packages. It’s all about providing a seamless experience for customers.
• Streamlined Order Processing Workflow: The system automates the entire workflow, ensuring efficient handling of modifications, cancellations, and updates. This means faster turnaround times and enhanced customer satisfaction.
• Inventory Management at Your Fingertips: Integration with inventory systems ensures the availability of necessary devices and components, making the fulfillment process smooth and reliable.
• Rapid Service Activation and Provisioning: The OMS guarantees quick activation of services, ensuring customers get what they need without delay.
• Seamless Billing Integration: Accurate invoices are generated effortlessly, linking directly with the billing systems.
• Enhanced Customer Relationship Management: By integrating with CRM systems, AviateCX’s OMS offers a unified view of customer information, enhancing support and interaction.
• Real-Time Status Tracking and Notifications: Stay updated with real-time tracking and automated notifications, a feature that benefits both customers and internal teams.
• Optimized Order Fulfillment: The system is designed to reduce lead times, enhancing overall customer satisfaction.

• Support for Complex Orders: Handling bundled services and custom configurations is a breeze.
• Compliance with Regulations: The system ensures all regulatory requirements are met, safeguarding customer information.
• Advanced Reporting and Analytics: Enables data-driven decisions with comprehensive reporting tools.
• Intuitive User Interface: AviateCX’s OMS features a user-friendly interface that simplifies navigation and operation, making it accessible for users of all skill levels.
• Customizable Dashboards and Reports: The system offers fully customizable dashboards and reporting tools for enhanced decision-making.
• Multi-channel Order Entry: AviateCX’s OMS supports multi-channel order entry, accommodating orders from various channels such as online, in-store, or via telephone. This flexibility ensures a consistent and efficient ordering process across all customer touchpoints.
• Automated Order Validation and Error Handling: The system includes automated order validation, which minimizes errors in order processing. This feature ensures accuracy and reduces the need for manual checks, speeding up the overall process.
• Dynamic Pricing and Promotions Management: With AviateCX’s OMS, telecom operators can easily manage dynamic pricing models and promotions, allowing for more effective marketing strategies and customer engagement.
• Integration with External Systems: The OMS seamlessly integrates with external systems such as supply chain management and logistics, ensuring a smooth end-to-end process from order placement to delivery.
• Advanced Security: Equipped with state-of-the-art security measures, AviateCX ensures protection of customer data and order information against unauthorized access and cyber threats.
• Sustainable and Eco-friendly Operations: By optimizing order processing and reducing the need for paper-based systems, AviateCX’s OMS contributes to more sustainable and eco-friendly operational practices in the telecom sector.
• Continuous Updates and Support: AviateCX provides continuous updates and dedicated support for their OMS, ensuring that telecom operators always have access to the latest features and technical assistance.
• Global Reach and Localization: The system is designed for global operations, with capabilities for localization including language and currency, making it suitable for telecom operators with an international customer base.
• Scalability and Flexibility: Designed to grow with your business and adapt to changing market needs.

AviateCX’s OMS is not just a technological solution; it’s a strategic partner in your journey towards operational excellence and customer satisfaction. By automating and optimizing the order lifecycle, it ensures efficient service activation, accurate billing, and a seamless customer experience while adhering to regulatory standards.

Ready to elevate your telecom operations? Contact AviateCX today to discover how our Order Management System can transform your business.